cd33's Privacy Policy
Here is a full explanation of how important your personal information is to us and how we protect it.
Table of Contents
1. Introduction and Scope
This privacy policy has been prepared on behalf of cd33 and applies to our website cd33casino.cam. When you register, log in, or use any of our services on the platform, you are considered to have voluntarily agreed to comply with the terms of this policy.
cd33 believes that user privacy is a fundamental right. We therefore give the highest priority to protecting your personal information. This policy is an important part of understanding who we are — to learn more about cd33, please read our About Us page.
The term "data" in this policy refers to any information from which a person can be identified, directly or indirectly. This includes name, email address, mobile number, financial transaction details, and browsing behaviour information.
2. Data Collection
cd33 collects user data in two main ways — information provided directly by the user, and information collected automatically while using the platform.
2.1 Directly Provided Information
When you register or manage your account, the following information may be collected:
- Full name and date of birth
- Email address and mobile number
- bKash, Nagad, Rocket, or Upay account details (for payment verification)
- Bank account details (where applicable)
- Identity document details (for KYC verification)
- Transaction history and amounts
2.2 Automatically Collected Information
When you visit our website or use the app, certain technical information is recorded automatically:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Session duration and pages visited
- Referral source (where you came from before reaching our site)
- Game type, bet amounts, and outcome data
3. Purpose of Data Use
cd33 uses collected data only for specific, lawful, and reasonable purposes. We never misuse data or use it beyond the stated purposes.
3.1 Service Operations
- Opening, verifying, and securing accounts
- Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfer)
- Providing bonuses and ensuring promotional benefits
- VIP membership management and cashback calculation
- Resolving technical issues and providing technical support
3.2 Communication and Customer Service
- Providing 24/7 support via live chat and email
- Notifying you of important updates, policy changes, or security alerts
- Sending promotional messages with your consent
3.3 Security and Fraud Prevention
- Detecting suspicious activity and keeping accounts secure
- Preventing one person from opening multiple accounts
- Verifying information to comply with anti-money laundering (AML) regulations
3.4 Service Improvement
- Analysing and improving platform performance
- Taking user preferences into account when adding new games or features
- Refining the website's user experience (UX)
4. Data Storage and Security
cd33 follows industry-standard technical practices to keep your data secure. All data on our servers is stored with SSL encryption to fully prevent unauthorised access.
4.1 Technical Security Measures
- SSL/TLS encryption — fully secure during data transmission
- Encrypted databases — stored data is not kept in readable form
- Two-Factor Authentication support
- Regular security audits and penetration testing
- Firewall and intrusion detection systems
4.2 Data Retention Period
Data is retained for as long as your account is active and for any additional period required by applicable law. Financial transaction records generally need to be kept for a longer period, as they may be needed for financial administration and dispute resolution.
When an account is permanently closed, certain data is retained for a defined period taking into account legal obligations and anti-fraud requirements, after which it is securely deleted.
5. Sharing Data with Third Parties
cd33 never sells your personal data or transfers it to third parties for advertising purposes. However, limited data sharing may be necessary in the specific situations below:
5.1 Service Provider Partners
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. These parties use the information received solely to complete payments and operate under their own privacy policies.
5.2 Game Providers
Our game providers including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe process certain session-related data for technical reasons. They do not have direct access to your personally identifiable information.
5.3 Legal Obligations
In cases involving court orders, government investigations, or legal obligations, we may be required to provide relevant information to authorities. In such cases, we will supply only the minimum information required by law.
5.4 Business Transfers
In the event of a future business merger or acquisition, user data may be transferred as part of the assets. In such cases, the new entity will also be required to comply with the terms of this privacy policy, and users will be notified in advance.
6. Cookies and Tracking Technology
The cd33 website uses cookies and similar tracking technologies. These are small data files stored in your browser that make your visit easier and more personalised.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and run the platform's basic functions. These cannot be disabled.
- Functional cookies: Used to remember your preferred language, theme, or settings.
- Analytics cookies: Used to understand which parts of the website are used most. This information is collected in fully anonymised form.
- Marketing cookies: Used to show advertisements based on your interests. You can disable these in your browser settings.
6.2 Cookie Controls
You can delete cookies or stop accepting new ones at any time from your browser settings. Please note that disabling essential cookies may prevent some website features from working properly.
7. User Rights
Every user registered with cd33 holds the following rights regarding their own data. Contact the support team to exercise any of these rights.
7.1 Right to Access Data
You may ask at any time what data cd33 holds about you. After verifying your identity, we will provide a summary of that data within a reasonable timeframe.
7.2 Right to Correct Data
If any information stored in your account is incorrect or incomplete, you may request a correction. We will confirm the correction as quickly as possible.
7.3 Right to Delete Data
After closing your account, where there is no legal obligation to retain data, you may request its deletion. However, we may be required to keep certain data, including financial transaction records, for a specified period.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can unsubscribe by clicking the "Unsubscribe" link at the bottom of any message or by notifying the support team.
8. Protection of Minors
All casino and betting activities on cd33 are intended solely for persons aged 21 and above. We never knowingly collect information from anyone under 21 and do not permit them to open an account.
Age is verified during the registration process, and if it is later found that a user is under 21, their account will be closed immediately and any collected data will be securely deleted.
If you believe a minor is using our platform, please notify our support team immediately.
9. Policy Changes and Updates
cd33 reserves the right to revise this privacy policy from time to time. The policy will be updated whenever there are significant changes in technology, law, or our services.
For any significant changes, we will post a notice on the website and attempt to notify registered users by email. Continued use of the platform after changes have been made will be taken as acceptance of the revised policy.
The latest version of this policy will always be available on this page. The "Last Updated" date shown at the top of the page indicates when the policy was most recently changed.
10. Contact
If you have any questions, feedback, or complaints about this privacy policy, please contact us directly. The cd33 support team is available seven days a week, twenty-four hours a day in both Bengali and English.
For any specific data privacy requests (such as requests to view, correct, or delete your information), please send them via email. After verifying your identity, we will respond as quickly as possible.